infoWordPress Core•hourglass_bottomTimeouterrorerrorcodecURLapiapi•labelCommon•warningModerate

Could not retrieve plugin information from WordPress.org

The error appears when WordPress fails to contact the WordPress.org API. It happens because the server cannot reach api.wordpress.org via HTTP or HTTPS. Common reasons include firewall blocks, DNS failures, SSL verification problems, proxy mis‑configuration, or corrupted core files.

When the request times out or is rejected, WordPress shows the message on the Add Plugins screen and prevents plugin updates.

Symptoms

[dashicons-warning]

Add Plugins screen error

Message appears while browsing the Add Plugins page

[dashicons-warning]

Unexpected error notice

Admin area shows a notice about WordPress.org communication

[dashicons-warning]

Missing update links

Update Available links disappear from the Plugins list

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WP‑CLI failure

Commands like wp plugin info return an error

Common Causes

Outbound firewall block

Server firewall or hosting rules prevent outbound traffic to api.wordpress.org

DNS resolution failure

Server cannot resolve WordPress.org hostnames due to mis‑configured resolvers

SSL/TLS verification issue

Missing or outdated CA certificates cause HTTPS handshake to fail

cURL timeout error

Network latency or proxy mis‑configuration leads to cURL error 28

Corrupt core files

Altered wp‑includes files break the HTTP API

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